Ways to Simplify Data Center Solution Delivery | Shyft Global Services

Growing customer expectations, hybrid environments and AI-driven technologies are reshaping the modern data center in ways that don’t always make life easier for technology companies. 

For technology companies, delivering complex, high-performance data center solutions on a global scale is becoming more difficult, more resource-intensive and more logistically challenging as they navigate: 

• Multi-vendor infrastructure stacks
• Rising pressure for speed and consistency
• Demands for around-the-clock support and sustainability

That’s a tall order for any internal team — especially one focused on developing the next wave of innovation. The good news is that handling all this doesn’t need to be accomplished alone. Relying on a trusted outsourced services partner can help reduce operational complexity, encourage a consistent customer experience and give your team the bandwidth to focus on building and innovating for the future.

Common Challenges Technology Companies Delivering Data Center Solutions Face

Before digging into the solutions, let’s look at what’s challenging technology companies today: 

Increasing Solution Complexity

Modern customer needs often require solutions that span multiple vendors, hybrid infrastructures and custom configurations. This leads to more time spent integrating systems, more risk of misalignment and higher costs across the board.

Global Scale, Local Execution

Whether a customer is in Columbus or Warsaw, they expect the same seamless delivery and support from your company. Meeting those expectations across regions demands deep logistical and field-service capabilities as well as regional expertise.

Limited Internal Bandwidth

Engineering and product teams are already stretched. When they’re pulled into solution deployment, maintenance, support or depot repair, it takes valuable time and resources away from innovation and strategic growth.

Inconsistent Customer Experience

Without a unified service strategy, customer touchpoints can feel fragmented, which can lead to dissatisfaction and a weaker brand presence.

Sustainability and Reverse Logistics Pressure

As more customers and regulators demand sustainable practices, OEMs are expected to manage everything in an eco-conscious manner, from installation to end-of-life disposal, adding even more complexity to solution delivery.

4 Ways to Simplify Solution Delivery With an Outsourced Services Partner

Outsourced services providers do more than just lighten the workload. They also help your teams move faster, scale smarter and deliver more consistently. Here’s how: 

1. Accelerated Global Solution Deployment

When every customer wants a custom solution delivered yesterday, speed and precision matter. An outsourced services partner brings deep technical expertise and proven processes to accelerate deployment without cutting corners:

• Expert implementation: Your partner handles configuration, testing and delivery of complex processes, such as integrating high-performance components and assembling full rack systems.
• Faster time to value: A global partner makes sure customers receive fully functional solutions quickly, regardless of location.
• Enhanced product design: With expert guidance during the design and integration phases, you reduce the risk of flaws in architecture, saving time and avoiding costly rework.

2. Comprehensive Lifecycle Management

Delivering a solution designed for the data center is a great start, but it’s just the beginning. Supporting it beyond the initial sale — and doing so under your brand — is where many OEMs struggle to scale.

The right solution provides:

• 24x7 technical support: Outsourced partners offer around-the-clock assistance, so your customers always have a lifeline without tying up your internal resources.
• Reverse logistics: Whether it’s repairs, upgrades or responsible disposal, a partner handles the back-end logistics that keep operations sustainable and compliant.
• White-label delivery: Your customers get a consistent, high-quality service experience under your brand, while your partner powers the engine behind the scenes.
• One service partner, many functions: A single outsourced partner can manage every touchpoint across the product and customer lifecycles, from initial deployment to end-of-life recycling.

This level of lifecycle management from an outsourced services partner means extended, trusted support for your products and diligent protection of your brand.

3. More Customer Success — and Revenue

Beyond logistics and integration, an outsourced services partner can help improve customer outcomes and create new revenue opportunities through: 

• Higher customer loyalty: Proactive, ongoing support leads to higher satisfaction and stronger retention.
• Fewer escalations: With dedicated operational, technical and customer support through a partner, many issues are resolved well before they reach your internal teams.
• Scalable growth: Business development and channel support from your services partner means you can scale revenue without scaling headcount.

A smoother customer experience drives brand loyalty. And loyal customers drive growth.

4. Empowering Your Focus on Core Innovation

Perhaps the biggest benefit of working with a trusted services partner is that your team gets to focus on what it does best:

• More innovation: Let your engineers innovate while your service partner executes on solution delivery, integration, deployment, maintenance, repair and customer support.
• Stronger market offering: When expert delivery supports your R&D road map, your products hit the market faster, better and more effectively, helping you stand out from the competition. Additionally, you can more seamlessly scale into new markets and regions, too.
• Reduced complexity: Your partner manages all the details, such as endpoint devices and data center racks, so your team doesn’t have to.

Move Faster and Deliver Smarter With a Services Partner at Your Side

Data center solution infrastructure is changing rapidly. Complexity is increasing, customer expectations are rising and — for many teams — internal resources are dwindling.

Partnering with a trusted outsourced services provider can help you move faster, deliver smarter and support your customers more effectively so that your team can stay focused on your core mission. 

Ready to drive global scale, provide full lifecycle support and enable next-generation data center solutions? Learn more about simplifying solution delivery in the eBook, “From Innovation to AI-Ready With an Outsourcing Partner.”

About the Author

As the Vice President of Quality Operations & Global Integration Services, Jen Ruth oversees Quality Operations for TD SYNNEX and leads Global Integration Services for Shyft Global Services and TD SYNNEX integration services in North America. Her astute oversight of the Global Integration Services team helps ensure seamless execution for all integration services TD SYNNEX offers, including complex, highly customized, white-glove deliverables through Shyft. Shyft Global Services is a division of TD SYNNEX (NYSE: SNX).