Outsourcing Technology Services Blog Articles
Explore technology trends, market research and thought leadership blog articles related to outsourcing product and customer lifecycle management services.
The Future of CX Outsourcing | Q&A Part 3
Around the globe, technology companies are looking for more ways to implement AI technologies, outsourcing solutions and other strategies to optimize...
CX Outsourcing Case Studies | Q&A Part 2
For original equipment manufacturers (OEMs), prolonged customer satisfaction requires having a robust system in place to handle all the needs a...
The Secret Formula to CX Outsourcing | Q&A Part 1
Customer satisfaction is a key indicator of business health and overall success, so it’s crucial for technology companies to find a customer...
7 Strategies for Managing Your Customer Experience (CX) Effectively
Tending to anything in life takes meticulous care and attention — and your customer experience is no different. Managing your customer experience...
Lasting Customer Loyalty Starts With Product Adoption
“Buyer’s remorse” may be one of the most fateful phrases in the technology industry. Technology manufacturers strive to simplify complex products and...
How to Build a Customer Lifecycle Management Strategy for the XaaS Revolution
The genesis of the term “cloud computing” may be somewhat cloudy — (some point to a Compaq business plan from 1996) — but it’s clear that...
Channel Management Strategy: 5 Steps to Finding Better Partners
Building a strategy for your partner channel isn’t just a numbers game. More isn’t always better, and bigger isn’t always the answer; however, better...