Certification & Training

Let Shyft Global Services empower your certification and training efforts by educating your employees, partners and customers on your products and advanced technologies.

Increase Product Adoption with Certification and Training

According to TSIA, 68 percent of professionals are more likely to use a product if they have sufficient training, but developing an enterprise-level training program for a global audience requires a dedicated team that not only understands your products, but also the shifting technology market.  Through our customer management services teams we educate your customers, partners and employees to drive success across your entire ecosystem.

employee enablement

Employee Enablement

Improve the effectiveness of your sales and IT teams with employee training.

customer satisfaction

Customer Success

Increase customer proficiency and help them get the most value from your products.

product adoption

Product Adoption

Boost product adoption and make your brand an integral part of customer success strategies.

cost reduction

Cost Reduction

Jump-start your program with our complete training & certification infrastructure and team.

attachment rate

Attachment Rate

Include education offerings at the point of sale to improve customer relationships and loyalty.

human capital release

Human Capital Release

Free your staff to manage your strategic initiatives and let us train your entire ecosystem.

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Certification & Training Capabilities

With the constant shift in the technology market, adaptability is crucial. We can help not only keep your workforce on top of the latest trends, but also train your partners and customers as you adapt your products. Let us scale your existing education programs or work with you to develop new ones, allowing you to focus on the road ahead.

Employee Training and Certification

Empower your employees to become and remain effective team members with new-hire training and employee technical skills attainment. Bring employees up to speed quickly and keep them educated as your product line and the technology landscape advances.

  • Employee onboarding
  • Sales team enablement
  • Technical skills enablement
  • Multiple delivery options
  • Academy training credits



Channel Program Training and Certification

Keep your partners informed as you adapt your products to changing markets and technologies. Shyft helps you organize, develop, promote and run partner certification and training programs that keep up with your brand and products so your partners can sell with confidence.

  • Partner certification programs
  • Partner sales enablement
  • Partner technical enablement
  • Program management
  • Demand generation
  • Reporting


End-user Product Adoption

Understanding your products and technology enables customers to maximize value, which encourages them to not only continue using your products – but purchase more. Shyft offers expert education services to teach end-users how to better leverage your products to meet their business goals.

  • Technical training
  • Certification programs
  • Program management
  • Demand generation
  • Upselling and cross-selling
  • Reporting


Industry Drivers

According to IDC, dedicated training firms offer flexibility and convenience to satisfy client demands. Shyft offers education services including new-hire training and employee skills attainment, partner certification and training and end-user education to improve the business value of your products.

CLM-CertificationTraining-IndustryDrivers-Mar19
Flexibility
Flexible IT Training Services

Flexible Learning Modalities

With flexible and convenient delivery methods including virtual classes, instructor-led sessions and self-paced learning, Shyft training meets the needs of even your employees, customers and partners.

Onsite Classes

Save on travel and provide your workforce, partners or customers with public or private in-person training. We’ll come to your office, your customer site, or to a public location to give customized, immersive training tailored to your audience’s specific needs.

Classroom Sessions

Offer training for your products and educate your teams in our fully equipped, dynamic learning environment at any of our training centers across North America. Students can participate in hands-on labs and benefit from interaction with classmates and a certified instructor.

Virtual Classes

Supply consistent, high-quality instruction for your entire team, partner network and customer base – no matter where they are. With flexible virtual classes, students get the same content and benefits of an instructor-led class without the travel cost or schedule constraints.

e-Learning Options

Busy professionals can take advantage of self-paced, affordable eLearning courses to learn more about your products and solutions. This flexible option allows students to access certified course content and labs on their own time.

eMentoring Support

We can provide free eMentoring for all individuals who take your courses. Our talented instructors monitor and respond to email, ensuring your employees, partners and customers retain what they learned, get answers to questions they may have and feel confident in their new skills.

On Demand Training

Deploy top-quality training content globally on demand and enable your employees, partners and customers to upgrade their skills at their own pace. Available 24/7, On Demand Training delivers the same course content and interactive hands-on labs often found in traditional classrooms — all in a cost-efficient format. Plus, the fully searchable lessons can be stopped, started, rewound or repeated at any time. All it takes is a computer and an internet connection — no travel budget required.

Expertise
Custom Product Training and Certification Expert

Award-Winning Instruction

As an award-winning education partner, we offer an exceptional learning experience across your ecosystem, facilitated by expert instructors. We can integrate your training program with courses and content from more than 25 leading vendors – including AWS, Cisco, IBM, Microsoft, Oracle, Red Hat, SAP, Symantec, VMWare and more.

Certified IT Instructors

Every instructor undergoes our rigorous certification process and weekly monitoring and evaluations. With Shyft, you can rest assured that the instructors teaching your employees, partners and customers are both expertly qualified and enthusiastic about their subjects.

Industry-leading Instruction

Today’s quickly evolving and advanced technologies demand highly skilled and industry engaged instructors. Our experts offer training around converged infrastructure, DevOps, Cloud-native, mobility, security, big data and analytics and more, preparing your employees, partners and customers to maximize the business value of your solutions.

Custom Training Programs

Empower your ecosystem with the skills to embrace emerging trends and improve business outcomes on a foundation of your products. Our custom training programs incorporate hands-on exercises, best practices and post-learning support, giving students what they need to drive innovation.

Evaluation Metrics

We take your training experience seriously. That’s why we measure the effectiveness of your programs to ensure the delivery, content, instruction, labs and post-learning support all maintain the highest standards, and we provide you with custom reports and dashboards so you can track your success.

Program Development

We tailor our solution to your operations. We can create training content and develop programs for you, or our expert trainers can deliver your materials on your behalf.

Operations
 IT Product Certification Program Success

Designed for Profitability and Success

TSIA found that 65 percent of organizations are looking to monetize education services. Build a profitable training and certification program on top of Shyft’s infrastructure, systems and processes that’s aligned to your business objectives and fully optimized to drive customer success.

White-Labeled Enrollment Portal

Our custom white-labeled enrollment portal provides access to authorized training content under your brand — or you can co-brand with a partner or customer. Showcase a complete portfolio of IT training content or a select few courses for your employees, partners or customers, who get to choose from a variety of delivery formats, including virtual, instructor led-training, On Demand and self-paced. The training enrollment portal provides simplified access with a dedicated URL, customized training options and easy management for content, users and training budget.

Systems and Processes

Outsource or expand training delivery for your organization with Shyft and take advantage of the operational excellence that comes with mature, award-winning training and certification systems and processes.

Delivery Options

Offer your training and certification courses across a variety of delivery methods, including on-demand courses, multiplatform solutions and multiple modalities, including our award-winning iMVP® delivery platform, so you can meet the training needs of every employee, partner and customer.

Academy Training Credits

Give your partners a hassle-free training solution that they can use themselves or resell for a profit. Academy Training Credits (ATCs) are fully transferable, pre-paid course vouchers that are valid for one year and can be used for any type of training.

Support
Product Certification Support

Expert Training Support and Services

Take the complexity out of marketing and selling your training program by letting Shyft do the work for you. We function as part of your team to handle lead generation, opportunity qualification, registration, cancellations, customer service and more.

Marketing

Let your Tech Data team drive demand and engagement for your training program. Our ExitCertified marketing team can develop your marketing collateral and run enticing promotional campaigns through email and PPC that will attract and convert your target audience.

Point of Sale

Include education services at the point of sale to increase both training enrollment and product adoption. We work through your distribution channels to ensure that every customer has access to the training they need to be successful with your products.

Global Training Operations

Take your training global with the combination of ExitCertified and Tech Data Academy. With certification capabilities around the world, your global partners and customers can access the same award-winning training, no matter where they are.

Government Training

Make it easier to offer your training to government agencies and the military by adding your program to our GSA price list, which includes nearly 3500 vendor-authorized courses.

Flexible IT Training Services

Flexible Learning Modalities

With flexible and convenient delivery methods including virtual classes, instructor-led sessions and self-paced learning, Shyft training meets the needs of even your employees, customers and partners.

Onsite Classes

Save on travel and provide your workforce, partners or customers with public or private in-person training. We’ll come to your office, your customer site, or to a public location to give customized, immersive training tailored to your audience’s specific needs.

Classroom Sessions

Offer training for your products and educate your teams in our fully equipped, dynamic learning environment at any of our training centers across North America. Students can participate in hands-on labs and benefit from interaction with classmates and a certified instructor.

Virtual Classes

Supply consistent, high-quality instruction for your entire team, partner network and customer base – no matter where they are. With flexible virtual classes, students get the same content and benefits of an instructor-led class without the travel cost or schedule constraints.

e-Learning Options

Busy professionals can take advantage of self-paced, affordable eLearning courses to learn more about your products and solutions. This flexible option allows students to access certified course content and labs on their own time.

eMentoring Support

We can provide free eMentoring for all individuals who take your courses. Our talented instructors monitor and respond to email, ensuring your employees, partners and customers retain what they learned, get answers to questions they may have and feel confident in their new skills.

On Demand Training

Deploy top-quality training content globally on demand and enable your employees, partners and customers to upgrade their skills at their own pace. Available 24/7, On Demand Training delivers the same course content and interactive hands-on labs often found in traditional classrooms — all in a cost-efficient format. Plus, the fully searchable lessons can be stopped, started, rewound or repeated at any time. All it takes is a computer and an internet connection — no travel budget required.

Custom Product Training and Certification Expert

Award-Winning Instruction

As an award-winning education partner, we offer an exceptional learning experience across your ecosystem, facilitated by expert instructors. We can integrate your training program with courses and content from more than 25 leading vendors – including AWS, Cisco, IBM, Microsoft, Oracle, Red Hat, SAP, Symantec, VMWare and more.

Certified IT Instructors

Every instructor undergoes our rigorous certification process and weekly monitoring and evaluations. With Shyft, you can rest assured that the instructors teaching your employees, partners and customers are both expertly qualified and enthusiastic about their subjects.

Industry-leading Instruction

Today’s quickly evolving and advanced technologies demand highly skilled and industry engaged instructors. Our experts offer training around converged infrastructure, DevOps, Cloud-native, mobility, security, big data and analytics and more, preparing your employees, partners and customers to maximize the business value of your solutions.

Custom Training Programs

Empower your ecosystem with the skills to embrace emerging trends and improve business outcomes on a foundation of your products. Our custom training programs incorporate hands-on exercises, best practices and post-learning support, giving students what they need to drive innovation.

Evaluation Metrics

We take your training experience seriously. That’s why we measure the effectiveness of your programs to ensure the delivery, content, instruction, labs and post-learning support all maintain the highest standards, and we provide you with custom reports and dashboards so you can track your success.

Program Development

We tailor our solution to your operations. We can create training content and develop programs for you, or our expert trainers can deliver your materials on your behalf.

 IT Product Certification Program Success

Designed for Profitability and Success

TSIA found that 65 percent of organizations are looking to monetize education services. Build a profitable training and certification program on top of Shyft’s infrastructure, systems and processes that’s aligned to your business objectives and fully optimized to drive customer success.

White-Labeled Enrollment Portal

Our custom white-labeled enrollment portal provides access to authorized training content under your brand — or you can co-brand with a partner or customer. Showcase a complete portfolio of IT training content or a select few courses for your employees, partners or customers, who get to choose from a variety of delivery formats, including virtual, instructor led-training, On Demand and self-paced. The training enrollment portal provides simplified access with a dedicated URL, customized training options and easy management for content, users and training budget.

Systems and Processes

Outsource or expand training delivery for your organization with Shyft and take advantage of the operational excellence that comes with mature, award-winning training and certification systems and processes.

Delivery Options

Offer your training and certification courses across a variety of delivery methods, including on-demand courses, multiplatform solutions and multiple modalities, including our award-winning iMVP® delivery platform, so you can meet the training needs of every employee, partner and customer.

Academy Training Credits

Give your partners a hassle-free training solution that they can use themselves or resell for a profit. Academy Training Credits (ATCs) are fully transferable, pre-paid course vouchers that are valid for one year and can be used for any type of training.

Product Certification Support

Expert Training Support and Services

Take the complexity out of marketing and selling your training program by letting Shyft do the work for you. We function as part of your team to handle lead generation, opportunity qualification, registration, cancellations, customer service and more.

Marketing

Let your Tech Data team drive demand and engagement for your training program. Our ExitCertified marketing team can develop your marketing collateral and run enticing promotional campaigns through email and PPC that will attract and convert your target audience.

Point of Sale

Include education services at the point of sale to increase both training enrollment and product adoption. We work through your distribution channels to ensure that every customer has access to the training they need to be successful with your products.

Global Training Operations

Take your training global with the combination of ExitCertified and Tech Data Academy. With certification capabilities around the world, your global partners and customers can access the same award-winning training, no matter where they are.

Government Training

Make it easier to offer your training to government agencies and the military by adding your program to our GSA price list, which includes nearly 3500 vendor-authorized courses.

Resources

article

How to Know When It's Time to Outsource Customer Management Services | Interactive Article

16 indicators that you should outsource your customer management services
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infographic

6 Steps to Better Customer Management | Shyft Global Services

Complement your customer management strategy
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datasheet

Customer Lifecycle Management Services | Shyft Global Services

Capture every opportunity with one-stop, cost-effective customer service solutions
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article

The Impact of Successfully Onboarding Customers

Implementing training teaches stakeholders how to efficiently and effectively use new technology.
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whitepaper

Future-Proof Product Adoption With Training and Certification | Shyft Global Services

Get higher product adoption and greater customer satisfaction
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article

The Case for OEM-Authorized Training Content With a White-Labeled Enrollment Solution

Training content for successful product adoption
Learn More