Customer Success

When your end-users are informed, supported, and successfully using your products to meet their business objectives, your business reaches a new velocity for continued success.

HubSpot Video

Connecting Lifecycle Management Services and Successful Business Outcomes

We actively build and maintain customer interest in your brand by streamlining the buying process, providing end-user support and encouraging technology value realization through time-, event- and value-based interactions. The result is better business outcomes, increased brand confidence, and lasting customer loyalty.

Product Adoption for Customer Success

Increase Product Adoption

Keep customers engaged through the full product lifecycle so they meet their business goals with your brand.

environmental-feedback

Retain More Customers for Success

Anticipate and address customer needs and improve the customer experience to reduce churn.

handshake

Build Brand Trust for Customer Success

We work as an extension of your company through every interaction to build customer trust and loyalty.

Grow Your Revenue for Customer Success

Grow Your Revenue

Secure more renewals, up-sells and cross-sells to grow revenue and meet customer needs.

Case Study

See how Shyft Global Services helped Extreme Networks enhance their customer experience and build customer success.

Download Case Study

Customer Success Capabilities

We’ll create a first-class experience to determine your customers’ objectives and help them achieve their business outcomes. Using a shared philosophy approach, we’ll integrate with your team to execute your mission.

Relationship Management

Starting with the personal touch of customer success management, we secure more relationships, industry insights and revenue for your business. Our people-centric account management approach keeps your customers and partners engaged, informed and aware of your value to their businesses.

Services include:

  • Quoting
  • Order Placement
  • Invoicing
  • Claims
  • Email Management
  • Record Maintenance and Audit
Business Development

Once a customer chooses your products, doors to new opportunities open. With a deep knowledge of your brand and business strategy, we keep your customers engaged to ensure greater product adoption, increased brand utilization, brand preference and advocacy and enduring customer success.

Services include:

  • Opportunity Identification
  • Growth Strategy
  • Incentives
  • Sales Campaigns

Concierge Support

As end-users adopt your products, Shyft is there to provide expert support. With comprehensive L1 and L2 support across your entire ecosystem, and end-users will appreciate knowing that their questions will always be answered.

Services include:

  • L1-L2 Support
  • Omnichannel Support

Industry Drivers

With “everything as a service” delivery models growing, managing the customer experience is more critical than ever to retaining revenue. Shyft tracks customer success with proven metrics, keeping your customers engaged so they continue to choose your solutions.

Successful Customers with your Technology
Customer Experience
Successful Customer Experience

Ensure a Great Customer Experience

Studies show the customer experience is a leading enabler of revenue generation and retention. We engage with customers on your behalf to provide training, advocate new technology and enable business outcomes using your products. This turns customers into loyal brand advocates who can broaden and deepen your market penetration.

Education & Training

Training provides a significant level of value for the customer, but it takes preparation, tools and a substantial staff to provide effective training services. As your training arm, Shyft gains a deep understanding of your products and leverages industry-leading tools, knowledge and databases to enable your customer to meet their objectives with your products.

Engagement

A journey-based approach to customer engagement—one that maps out the desired customer experience and measures outcomes across the entire life cycle—is a cultural shift that includes the creation of clear accountability and customer success metrics for teams at each stage. With Shyft’s services, customer success starts before initial customer engagement, and is measured and refined at every step of the customer journey to ensure your brand delivers value and that your customers achieve their business objectives.

Support

We act as the support arm of your company to give your customers increased confidence in your products with expert insight, guidance and solutions. With Shyft’s L1 and L2 support services, your customers have clearly-defined escalation paths to resolve issues quickly so they can spend more time generating successful business outcomes with your products.

Analytics
Customer Success Management Visibility

Inform Your Strategy With Customer Interaction Insights

Shyft uses industry best practices to provide visibility into interactions between your customers and your technology. Our data experts continually monitor customer success to deliver analytics-driven reports and actionable recommendations. We take the guesswork out of strategy so you can make timely and informed business decisions.

Reporting

Business intelligence is fuel for growth. It’s important to know what metrics will make the most impact for your business. With Shyft on your team, you’ll have access to data and analysis for product adoption, customer experience, revenue, brand loyalty, and more, all delivered through custom reports that help you develop customer success and growth strategies and make impactful business decisions.

Dashboards

Your Shyft dashboards give you access to instant, comprehensive and continuous visibility on your customer success efforts. We use multiple inputs and reporting tools to configure your customer success dashboards to fit your needs, and we can provide any level of detail you need to remain informed and updated.

KPI Tracking

The measure of customer success ultimately serves your larger business objectives. Shyft keeps your mission at the forefront of performance tracking and analysis. We track and analyze the effectiveness of your products against relevant Key Performance Indicators (KPIs), and we continually tune your customer success efforts to grow your business in accordance with your business strategies and objectives.

Revenues
Successful Customers Revenue Growth

Preserve and Expand Your Revenues

Customer success leads to long-lasting customer relationships, and ultimately, more revenue for your business. Shyft delivers more than 40 years of IT product management and customer success expertise on top of proven business processes and best-in-class tools to maximize your customer lifecycle opportunities. You’ll retain more customers, expand relationships and capitalize on new opportunities, resulting in greater market expansion and higher revenues for your company.

Relationship Management

Your customers need to land, adopt, expand and renew business every day, and they rely on your products to get the job done. If they have unresolved issues with your technology or aren’t realizing the full value of their purchases, they could move on to new solutions. Shyft reduces the risk of customer churn by continually monitoring customer engagement with your solutions. By interacting at regular touchpoints with the customer throughout the entire lifecycle, we anticipate and address their needs to resolve issues and prevent significant negative impacts.

Revenue Renewal

Shyft streamlines your renewal process and manages your existing customer base to secure renewals so that they’re on time and as predictable as possible.

Revenue Expansion

Nearly every company has one goal in common: growth. Your existing customer base represents a wealth of new revenue opportunity. Shyft expands your existing revenue streams by identifying and capitalizing on new sales opportunities with existing customers, including upgrades, upsells, cross-sells and new support services.

Net-new Customer Revenues

Research suggests that recommendations from acquaintances and direct consumer opinions are the most trusted forms of advertising. Customers talk, and those who reap targeted business value from your products become brand advocates who can bring net-new customers to your business. Shyft seizes opportunities to acquire new clients by leveraging your brand advocates who emphasize your product value and exceptional customer experiences.

Operations
Streamline Customer Operations for Success

Achieve Greater Market Reach With Less Effort

Our global operations, end-to-end solutions and dedication to lifecycle management allow you to simplify your business efforts with a single technology partner. With the reduction in administration and SG&A, you can focus your attention on your most strategic initiatives, while providing a streamlined experience that your partners and customers will appreciate.

Global Operations

As an international distributor of IT goods and services, we understand globalization. When you enter the global market or expand into new territories, we can inform your strategy and lead you to success with customer engagement capabilities built on a foundation of global best practices.

End-to-end Solutions

As an extension of your company, products and brand, our services ensure seamless integration and synchronization of all your business objectives, including customer success. We drive success into every aspect of the customer journey, from managing your customer on-boarding to ensuring ongoing customer satisfaction to every step in between. We help you maintain, grow and expand your business using proven techniques and tools, data-driven analysis and personable and informative engagements that stay true to your business strategies.

Multiple Languages

Today’s business world is global, and you may be missing out on potential revenue streams that are outside of your surrounding geolocation if you don’t have a multilingual team. Your Shyft team can engage with partners and customers in English, Spanish, Portuguese, French and German, with additional languages are available upon request.

Successful Customer Experience

Ensure a Great Customer Experience

Studies show the customer experience is a leading enabler of revenue generation and retention. We engage with customers on your behalf to provide training, advocate new technology and enable business outcomes using your products. This turns customers into loyal brand advocates who can broaden and deepen your market penetration.

Education & Training

Training provides a significant level of value for the customer, but it takes preparation, tools and a substantial staff to provide effective training services. As your training arm, Shyft gains a deep understanding of your products and leverages industry-leading tools, knowledge and databases to enable your customer to meet their objectives with your products.

Engagement

A journey-based approach to customer engagement—one that maps out the desired customer experience and measures outcomes across the entire life cycle—is a cultural shift that includes the creation of clear accountability and customer success metrics for teams at each stage. With Shyft’s services, customer success starts before initial customer engagement, and is measured and refined at every step of the customer journey to ensure your brand delivers value and that your customers achieve their business objectives.

Support

We act as the support arm of your company to give your customers increased confidence in your products with expert insight, guidance and solutions. With Shyft’s L1 and L2 support services, your customers have clearly-defined escalation paths to resolve issues quickly so they can spend more time generating successful business outcomes with your products.

Customer Success Management Visibility

Inform Your Strategy With Customer Interaction Insights

Shyft uses industry best practices to provide visibility into interactions between your customers and your technology. Our data experts continually monitor customer success to deliver analytics-driven reports and actionable recommendations. We take the guesswork out of strategy so you can make timely and informed business decisions.

Reporting

Business intelligence is fuel for growth. It’s important to know what metrics will make the most impact for your business. With Shyft on your team, you’ll have access to data and analysis for product adoption, customer experience, revenue, brand loyalty, and more, all delivered through custom reports that help you develop customer success and growth strategies and make impactful business decisions.

Dashboards

Your Shyft dashboards give you access to instant, comprehensive and continuous visibility on your customer success efforts. We use multiple inputs and reporting tools to configure your customer success dashboards to fit your needs, and we can provide any level of detail you need to remain informed and updated.

KPI Tracking

The measure of customer success ultimately serves your larger business objectives. Shyft keeps your mission at the forefront of performance tracking and analysis. We track and analyze the effectiveness of your products against relevant Key Performance Indicators (KPIs), and we continually tune your customer success efforts to grow your business in accordance with your business strategies and objectives.

Successful Customers Revenue Growth

Preserve and Expand Your Revenues

Customer success leads to long-lasting customer relationships, and ultimately, more revenue for your business. Shyft delivers more than 40 years of IT product management and customer success expertise on top of proven business processes and best-in-class tools to maximize your customer lifecycle opportunities. You’ll retain more customers, expand relationships and capitalize on new opportunities, resulting in greater market expansion and higher revenues for your company.

Relationship Management

Your customers need to land, adopt, expand and renew business every day, and they rely on your products to get the job done. If they have unresolved issues with your technology or aren’t realizing the full value of their purchases, they could move on to new solutions. Shyft reduces the risk of customer churn by continually monitoring customer engagement with your solutions. By interacting at regular touchpoints with the customer throughout the entire lifecycle, we anticipate and address their needs to resolve issues and prevent significant negative impacts.

Revenue Renewal

Shyft streamlines your renewal process and manages your existing customer base to secure renewals so that they’re on time and as predictable as possible.

Revenue Expansion

Nearly every company has one goal in common: growth. Your existing customer base represents a wealth of new revenue opportunity. Shyft expands your existing revenue streams by identifying and capitalizing on new sales opportunities with existing customers, including upgrades, upsells, cross-sells and new support services.

Net-new Customer Revenues

Research suggests that recommendations from acquaintances and direct consumer opinions are the most trusted forms of advertising. Customers talk, and those who reap targeted business value from your products become brand advocates who can bring net-new customers to your business. Shyft seizes opportunities to acquire new clients by leveraging your brand advocates who emphasize your product value and exceptional customer experiences.

Streamline Customer Operations for Success

Achieve Greater Market Reach With Less Effort

Our global operations, end-to-end solutions and dedication to lifecycle management allow you to simplify your business efforts with a single technology partner. With the reduction in administration and SG&A, you can focus your attention on your most strategic initiatives, while providing a streamlined experience that your partners and customers will appreciate.

Global Operations

As an international distributor of IT goods and services, we understand globalization. When you enter the global market or expand into new territories, we can inform your strategy and lead you to success with customer engagement capabilities built on a foundation of global best practices.

End-to-end Solutions

As an extension of your company, products and brand, our services ensure seamless integration and synchronization of all your business objectives, including customer success. We drive success into every aspect of the customer journey, from managing your customer on-boarding to ensuring ongoing customer satisfaction to every step in between. We help you maintain, grow and expand your business using proven techniques and tools, data-driven analysis and personable and informative engagements that stay true to your business strategies.

Multiple Languages

Today’s business world is global, and you may be missing out on potential revenue streams that are outside of your surrounding geolocation if you don’t have a multilingual team. Your Shyft team can engage with partners and customers in English, Spanish, Portuguese, French and German, with additional languages are available upon request.

Why Shyft? 

For more than 45 years, we have been consistently in tune with customer needs, despite shifting market winds and changing technologies. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

60+

$5B+

10+

Customer Success Team

“With Tech Data*, we were able to engage our customers and build stronger relationships at multiple touchpoints. This led to uncovering opportunities and sales across our entire geography.”

—Director of Sales, Software Manufacturer

Resources

video

Extreme Networks [Video] | Shyft Global Services

Ramp up your ROI with customer success
Watch Now

article

How to Build a Customer Lifecycle Management Strategy for the XaaS Revolution

Learn why XaaS has technology providers rethinking their strategies
Learn More

datasheet

Customer Lifecycle Management Services | Shyft Global Services

Capture every opportunity with one-stop, cost-effective customer service solutions
Learn More

article

Partnering for Customer Success with Scalable Service Solutions

Learn how Extreme Networks increased product adoption, renewals and customer success with a single partner
Learn More

case-study

Extreme Networks | Shyft Global Services

Partnering to enhance customer experience and build customer success
Learn More

datasheet

Customer Success Services | Shyft Global Services

Customer experience matters
Learn More

*Tech Data Global Lifecycle Management (GLM) is now Shyft Global Services

Customers are asking for more every day. And we're here to listen.

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