Customer Retention
Maximize customer satisfaction and lifetime value.
Increased Revenue
Deepen customer relationships through upselling and cross-selling.
Customer Lifetime Value
Increase overall lifetime value with renewal management.
Improved Renewal Cycles
Streamline and monitor the renewal process with every customer.
Churn Reduction
Engage customers to drive interest in your brand and offerings.
Accurate Forecasting
Predict trends and respond proactively to market demands.
Loyal customers result from great solutions and positive customer experiences. Our team engages with your customers throughout the entire lifecycle with a consistent approach that builds and retains revenue while creating loyal brand advocates who use and champion your brand.
Your customers want a personal experience from a vendor that cares about their overall business success. Renewal services therefore require a white-glove service that goes beyond reselling to providing a seamless experience and keeping customers engaged with your brand. Our renewals team is dedicated to the ongoing success of your customers, helping them build solutions that solve challenges and drive innovation on a foundation of their favorite products—yours.
No one wants to deal with a complicated procurement processes. Make your purchase and renewal processes easy for your customers with simplified engagement models built from proven methodologies and executed by Shyft's expert team.
Your customers are busy running their business and don’t want the hassle of keeping track of every contract. Stay ahead of expirations with tracking systems and a team that engages with customers on your behalf, providing timely reminders for renewal. Then, let Shyft take the worry out of customer relationship management. We’ll be ready to handle all aspects of renewal before your contracts lapse.
The voice of your customers is the best measure for the success of your products, so it’s important to know where you stand with them. We provide valuable feedback that can help you assess at-risk situations and respond proactively, through surveys and customer touchpoints. You’ll minimize the possibility of lost revenue, and you’ll increase satisfaction while making each customer feel valued by your company.
Greater visibility across revenue streams allows you to prioritize efforts and put resources toward the areas with the most impact. We gather, calculate and analyze the metrics that matter to you and provide regular reports and forecasts so we can continually drive your business toward success.
Data integrity and validity are critical to successful forecasting. Let our data experts scrub and profile your available renewal opportunities and determine the best chances for conversion. With your data-driven reports, you can prioritize your efforts, spend less energy (and money) on renewals and maximize your revenue outcomes.
With data-driven dashboards, you can analyze your pipeline from multiple angles, including by region, closing probability, distributor, segments, product lines and more, allowing you to find what’s working and focus your efforts. We provide the dashboards and can help you monitor sales and target opportunities. Your dedicated Shyft team members will gain a greater understanding of seller performance so they can tune their efforts. And with the clear pictures your dashboards provide, our team helps your resellers improve coordination with end users to maximize resell and renewal opportunities.
Reseller engagement is a critical indicator of future success for your business. But with a wide ecosystem of resellers in multiple segments and geolocations, monitoring the actions of your partners can quickly become burdensome. Through automated tools and continual reseller relationship monitoring, your Shyft team keeps track of who is making calls on your behalf, how long they’re engaging with customers, how many emails they’re sending, where you fall in their account planning and more. We can then use those metrics to keep your active sellers engaged while re-engaging with inactive resellers to nurture the relationship and keep you on their line cards.
Knowing where you’ve been can help lay the foundation for where you are headed, but only if you have a clear and complete picture. We keep track of your sales history, market position, customer metrics, reseller engagement and more, and we compare it against data-fueled best practices. We can help you identify patterns, refine the sales strategy, focus efforts toward successful practices, and even enable new sales approaches that capitalize on the latest trends.
Leverage more than 45 years of sales experience to boost your revenue retention and continually drive customer advocacy. With proven processes and best-in-class tools, your Shyft team optimizes your contract renewals to maximize customer retention and lifetime value.
Your business has objectives that are as unique as your products. Our team uses your mission and goals to gain a firm understanding of your business and your ecosystem. Then, we help you elevate your program while continually monitoring, reassessing and tailoring your solution to your fit your operational model while maximizing your outcomes.
Never miss out on an opportunity for renewals again. With targeted, relevant and personalized communications delivered through impactful renewals processes, we reduce the chance for lapsed contracts due to human error. Our process includes follow-up and follow-through protocols to proactively contact your customers in conjunction with our automated practices, further increasing the likelihood of revenue retention across your entire customer base.
Optimal renewal coverage starts with a deep understanding of customers and trends. Our analytics team can help you deploy the best strategy to optimize your contract renewals. We focus first on your high-value renewals, while still leaving no opportunity behind. Our best practices accelerate your time to revenue while maximizing the total number of customers retained over time.
Focus your precious resources on your most strategic initiatives and let Shyft do the rest. With our global reach and dedication to your mission, you can simplify your operations by consolidating multiple sales channels into one—Shyft—and give your customers a single-vendor experience that you and your customers will appreciate and trust.
Today’s business world is global, and you may have opportunities outside your current areas of operation. Whether you’re already a global supplier or want to expand into new geographic locations, we can help you achieve your global ambitions. Our multilingual team and international IT distribution business units understand how to conduct business on a worldwide platform. We can help you engage with partners and customers in English, Spanish, Portuguese, French and German-speaking regions*.
*Additional languages are available upon request.
No two businesses operate the same way, nor do they have the same goals. That’s why your Shyft team is dedicated to your mission and staffed based on your desired program volumes. While we offer end-to-end customer lifecycle management, your program is tailored to your needs, and you pay for only the services you use. Your dedicated team works seamlessly with your business, presenting a unified face to your partners and customers using your brand, logos and unique voice.
Invoicing, collections and other back-office responsibilities require valuable time and a high level of diligence to be effective. We can relieve your staff of these burdensome tasks, working either directly with your customers or through qualified resellers. Your Shyft team drives efficiency into your back-office tasks to maximize revenue while freeing your staff to take on more high-value initiatives that drive your business forward.
License misuse is a potential source of lost revenue that can be easily overlooked and difficult to uncover. Mitigate the risk of software non-compliance with our risk assessments and customer audits, and recapture revenue through additional licenses and continual monitoring.
Loyal customers result from great solutions and positive customer experiences. Our team engages with your customers throughout the entire lifecycle with a consistent approach that builds and retains revenue while creating loyal brand advocates who use and champion your brand.
Your customers want a personal experience from a vendor that cares about their overall business success. Renewal services therefore require a white-glove service that goes beyond reselling to providing a seamless experience and keeping customers engaged with your brand. Our renewals team is dedicated to the ongoing success of your customers, helping them build solutions that solve challenges and drive innovation on a foundation of their favorite products—yours.
No one wants to deal with a complicated procurement processes. Make your purchase and renewal processes easy for your customers with simplified engagement models built from proven methodologies and executed by Shyft's expert team.
Your customers are busy running their business and don’t want the hassle of keeping track of every contract. Stay ahead of expirations with tracking systems and a team that engages with customers on your behalf, providing timely reminders for renewal. Then, let Shyft take the worry out of customer relationship management. We’ll be ready to handle all aspects of renewal before your contracts lapse.
The voice of your customers is the best measure for the success of your products, so it’s important to know where you stand with them. We provide valuable feedback that can help you assess at-risk situations and respond proactively, through surveys and customer touchpoints. You’ll minimize the possibility of lost revenue, and you’ll increase satisfaction while making each customer feel valued by your company.
Greater visibility across revenue streams allows you to prioritize efforts and put resources toward the areas with the most impact. We gather, calculate and analyze the metrics that matter to you and provide regular reports and forecasts so we can continually drive your business toward success.
Data integrity and validity are critical to successful forecasting. Let our data experts scrub and profile your available renewal opportunities and determine the best chances for conversion. With your data-driven reports, you can prioritize your efforts, spend less energy (and money) on renewals and maximize your revenue outcomes.
With data-driven dashboards, you can analyze your pipeline from multiple angles, including by region, closing probability, distributor, segments, product lines and more, allowing you to find what’s working and focus your efforts. We provide the dashboards and can help you monitor sales and target opportunities. Your dedicated Shyft team members will gain a greater understanding of seller performance so they can tune their efforts. And with the clear pictures your dashboards provide, our team helps your resellers improve coordination with end users to maximize resell and renewal opportunities.
Reseller engagement is a critical indicator of future success for your business. But with a wide ecosystem of resellers in multiple segments and geolocations, monitoring the actions of your partners can quickly become burdensome. Through automated tools and continual reseller relationship monitoring, your Shyft team keeps track of who is making calls on your behalf, how long they’re engaging with customers, how many emails they’re sending, where you fall in their account planning and more. We can then use those metrics to keep your active sellers engaged while re-engaging with inactive resellers to nurture the relationship and keep you on their line cards.
Knowing where you’ve been can help lay the foundation for where you are headed, but only if you have a clear and complete picture. We keep track of your sales history, market position, customer metrics, reseller engagement and more, and we compare it against data-fueled best practices. We can help you identify patterns, refine the sales strategy, focus efforts toward successful practices, and even enable new sales approaches that capitalize on the latest trends.
Leverage more than 45 years of sales experience to boost your revenue retention and continually drive customer advocacy. With proven processes and best-in-class tools, your Shyft team optimizes your contract renewals to maximize customer retention and lifetime value.
Your business has objectives that are as unique as your products. Our team uses your mission and goals to gain a firm understanding of your business and your ecosystem. Then, we help you elevate your program while continually monitoring, reassessing and tailoring your solution to your fit your operational model while maximizing your outcomes.
Never miss out on an opportunity for renewals again. With targeted, relevant and personalized communications delivered through impactful renewals processes, we reduce the chance for lapsed contracts due to human error. Our process includes follow-up and follow-through protocols to proactively contact your customers in conjunction with our automated practices, further increasing the likelihood of revenue retention across your entire customer base.
Optimal renewal coverage starts with a deep understanding of customers and trends. Our analytics team can help you deploy the best strategy to optimize your contract renewals. We focus first on your high-value renewals, while still leaving no opportunity behind. Our best practices accelerate your time to revenue while maximizing the total number of customers retained over time.
Focus your precious resources on your most strategic initiatives and let Shyft do the rest. With our global reach and dedication to your mission, you can simplify your operations by consolidating multiple sales channels into one—Shyft—and give your customers a single-vendor experience that you and your customers will appreciate and trust.
Today’s business world is global, and you may have opportunities outside your current areas of operation. Whether you’re already a global supplier or want to expand into new geographic locations, we can help you achieve your global ambitions. Our multilingual team and international IT distribution business units understand how to conduct business on a worldwide platform. We can help you engage with partners and customers in English, Spanish, Portuguese, French and German-speaking regions*.
*Additional languages are available upon request.
No two businesses operate the same way, nor do they have the same goals. That’s why your Shyft team is dedicated to your mission and staffed based on your desired program volumes. While we offer end-to-end customer lifecycle management, your program is tailored to your needs, and you pay for only the services you use. Your dedicated team works seamlessly with your business, presenting a unified face to your partners and customers using your brand, logos and unique voice.
Invoicing, collections and other back-office responsibilities require valuable time and a high level of diligence to be effective. We can relieve your staff of these burdensome tasks, working either directly with your customers or through qualified resellers. Your Shyft team drives efficiency into your back-office tasks to maximize revenue while freeing your staff to take on more high-value initiatives that drive your business forward.
License misuse is a potential source of lost revenue that can be easily overlooked and difficult to uncover. Mitigate the risk of software non-compliance with our risk assessments and customer audits, and recapture revenue through additional licenses and continual monitoring.
