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Depot Repair Strategies Reimagined for Today 

Elevating your technology with next-level repair services

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We Have News — Shyft Global Services Has Acquired Cokeva, Inc.

Shyft Global Services, a division of TD SYNNEX, has acquired Cokeva, Inc., a leading third-party provider of depot repair services. Founded in 1989, Cokeva has become a highly rated supply chain partner for industry-leading technology manufacturers, delivering high-value, cost-effective technology repair and supply chain solutions. With exemplary customer satisfaction and exceptional service quality, Cokeva has established itself as an industry leader in repairing, testing and refurbishing IT equipment.

The addition of Cokeva’s specialized expertise and west coast operation to Shyft’s robust repair infrastructure means expanded depot repair service capabilities and unlocks additional opportunities for Cokeva and Shyft customers alike.  

Read Press Release

Global Logistics Scalability

Unlock additional business opportunities by leveraging over one million square feet of certified facilities in Roseville, California; Groveport, Ohio; Tiel, Netherlands; Warsaw, Poland; and Tampines, Singapore.

Impeccable Quality Control

Trust that your products are managed through processes that are compliant with numerous industry standards, including ISO 9001:2015, ISO 14001:2015 and ISO 13485:2016.

Expertise You Can Trust

Maintain customer loyalty with Shyft serving as an extension of your team to help ensure your technology stays fully operational. Our technicians are highly trained across multi-vendor technologies.  

Sustainable Repair Strategies

Close the loop on the circular economy and propel your environmental and social governance (ESG) strategy forward with a repair partnership designed to maximize sustainability and extend product longevity.  

Decades of Elevating OEM Repair Strategies

With a long history serving as a trusted service provider for leading original equipment manufacturers (OEMs) in IT, medical devices, broadband solutions, retail technology and other industries, Shyft has the know-how, infrastructure and standards in place to support even the most complex repair requirements.  

When it comes to sustainable technology repair strategies, we know that a one-size-fits-all approach doesn’t exceed — or even meet — your business goals, whether you’re trying to reduce costs, expand globally, increase customer satisfaction, execute sustainability strategies or all of the above. That’s why we work with you to tailor the just-right mix of end-to-end services and capabilities that align to your unique business requirements.  

From devices to system-level applications, our repair experts work with you to design a comprehensive business solution that is agile, flexible and responsive to ensure your customers are well taken care of.  

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Redefine Your Repair Strategy, Reinvigorate Business Growth

A full-circle repair strategy goes beyond just the repair services themselves to consider your customers’ expectations, your business goals and your carbon footprint. We built our business to support yours, so as your repair services partner, we take a robust, sustainable approach to repair services to keep your customers up and running with minimal downtime and maintain satisfaction and productivity while reducing costs. We know some technology failure is inevitable, but an efficient repair process and a team of expert engineers can help ensure that your technology, customers and business thrive.

Repair Capabilities

  • Repair Capabilities

Repair

Leverage Shyft’s broad spectrum of technical expertise and capabilities to handle even the most difficult technology repairs. Our depot repair capabilities include: 

  • Test fixture development and programming through automation
  • Repair process development
  • Component-level repair at the system and FRU levels
  • Ball-grid array (BGA) and fine-pitch device replacement
  • Product upgrades and ECO management
  • NTF screening and data erasure
  • Reverse engineering
  • Root cause and failure analysis
  • Cosmetic-specification compliance 

Program Management and Reporting

Enhance visibility into your global logistics and repair services with Shyft’s in-house reporting tool and expert program managers. Partnering with Shyft means you also gain enhanced: 

  • Web portal access
  • Inventory visibility
  • SLA/KPI reporting
  • Material management
  • Customer ERP connectivity
  • Shipment tracking
  • Repair history and analytics 

Depot Inventory Management

Carry out your sustainability efforts more effectively and track inventory throughout the product lifecycle with reporting tools that help support: 

  • Spare parts planning and stocking-level maintenance
  • Flexible supply chain modeling, including advanced exchange and configuration to order
  • Planning and procurement
  • Outbound logistics
  • Forward stocking locations
  • OEM/ODM returns management
  • Warranty management
  • Refurbishment
  • Compliant e-cycling and material reuse
  • Responsible product destruction 

Demonstration and Evaluation

Enable product sales and keep your brand top of mind with Shyft’s demonstration/evaluation equipment configuration and deployment programs. Capabilities include: 

  • Integration and collaboration with customers, sales and order management
  • Hardware and software configuration
  • Contract administration
  • Inventory management and warehousing
  • Pre- and post-screening
  • Asset tracking, reporting and notifications
  • Packaging and logistics development and support
  • Product testing (functional and application)
  • Asset installation and de-installation 

Scale Your Business With Strategically Located Global Facilities

Connecting your customers with the power of technology requires resources, and that means scaling your business to expand your reach, capabilities and geographical footprint. Each of our facilities is strategically located to ensure ready access to major transportation hubs, which allows Shyft to move equipment in from manufacturers and out to your customers quickly and efficiently.  

As an extension of your brand and team, we are agnostic, leveraging whichever distributor will best meet the unique needs of your partner community, eliminate unnecessary downtime and quickly ship your product to your customers — however, wherever and whenever they want it. 

Roseville, California

Located just outside of Sacramento and only a couple hours from Silicon Valley, our Roseville, California facility offers a wide range of depot repair services for industry-leading technology manufacturers.

  • 220,000 sq. ft.

    • Depot repair and refurbishment
    • Hardware and software configuration
    • Warehousing and fulfillment
    • Planning and procurement
    • Reverse engineering
    • Root cause and failure analysis
    • Recycling and product destruction
    • Material reuse
    • ISO 90001:2015 Quality Management Systems
    • Operates a cleanroom to ISO 5/Class 100 standards
Silicon Valley

Groveport, Ohio

Spanning more than half a million square feet, our Groveport, Ohio facility offers the largest array of end-to-end product lifecycle services within Shyft. Take a virtual tour of this facility today.

  • 586,000 sq. ft.

    • Engineering
    • Integration
    • Repair
    • Logistics and fulfillment
    • IT asset disposition
    • ISO 9001:2015 Quality Management Systems
    • ISO 14001:2015 Environmental Management Systems
    • ISO 13485:2016 Medical Devices
downtown in Ohio

Tiel, Netherlands

Our state-of-the-art, industry-leading Tiel, Netherlands facility offers over 60,000 square feet of product lifecycle services and is strategically located near key air and freight hubs to expedite shipping and receiving for your products.

  • 63,000 sq. ft

    • Global process and system template
    • Integration
    • Repair and refurbishment
    • Logistics and fulfillment
    • IT asset disposition
    • ISO 9001:2015 Quality Management Systems
    • ISO 14001:2015 Environmental Management Systems
    • ISO 13485:2016 Medical Devices
The Netherlands

Warsaw, Poland

Offering scale and prioritizing sustainability, this TD SYNNEX–operated facility enables Shyft to collaborate with customers, partners, integrators and suppliers to maximize the potential of IT with end-to-end solutions — from procurement through integration, operations, management and disposal. 

  • 178,820 sq. ft.

    • Warehousing and distribution
    • Repair
    • Logistics and fulfillment
    • RMA and asset recovery
    • ISO 9001:2015 Quality Management Systems
    • ISO 14001:2015 Environmental Management Systems
    • ISO 13485:2016 Medical Devices
Poland

Tampines, Singapore 

Our strategically located, industry-leading facility in Tampines, Singapore supports customer and partner needs in the Asia-Pacific region with a broad range of product lifecycle services designed to maximize technology value. 

  • 22,500 sq. ft.

    • Global process and system template
    • Integration
    • Repair and refurbishment
    • Logistics and fulfillment
    • IT asset disposition
    • ISO 9001:2015 Quality Management Systems
    • ISO 14001:2015 Environmental Management Systems
    • ISO 13485:2016 Medical Devices
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“When making this strategic decision for Cokeva, we knew we had found the right fit for both our employees and our customers. Shyft’s breadth of service capabilities — in repair and technology lifecycle services — and commitment to its customers are powerful indicators of what can be expected for Cokeva’s employees and customers. We are very proud of what our team has accomplished over the past 30+ years and can’t wait to see what comes next.”
—Ann Nguyen
CEO, Cokeva, Inc.
“As the go-to repair services partner for many OEMs in IT, telecommunications, medical devices, retail and other industries, Shyft is strongly positioned to deliver on the service quality and customer experience required today. This acquisition further highlights Shyft’s investment in global sustainability with expanded circular economy capabilities as well as our commitment to providing flexible and eco-conscious repair services solutions that help technology OEMs reach their goals faster.”
—Ron Brinckerhoff, Senior Vice President
Shyft Global Services
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