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How to Outsource Medical Device Repair Services With Confidence

With Life-Changing Innovation at the Heart of Medical Device Manufacturing, How Can You Maximize Value?

As science and technology advance, new ways of approaching human health proliferate, and competition intensifies. Companies manufacturing devices that lend themselves to long-term use need expert repair services — and beyond that, the capabilities that make them possible.

For manufacturers in nearly any industry, the trick is to design with repair and refurbishment in mind from the outset. You may prefer to sell a customer a new piece of medical equipment every other year, but the truth of the matter is that most of them don’t want that or can’t afford it, especially with high-end equipment such as CT/CAT scanners, MRI machines, surgical robots and ultrasound machines, which can top out at $3 million-plus.

Regulations and Reputational Risk in the Medical Industry

The medical industry is heavily regulated and comes with steep fines for noncompliance. Whether you’re manufacturing one-and-done devices or designing with repair in mind, you must contend with HIPAA compliance (in the US), product recalls, proper disposal of aging equipment and international regulations related to data privacy, security, sovereignty and more.

From derelict manufacturing and repair processes to tepid environmental and sustainability practices to product recalls that don’t run smoothly, a misstep in any direction can irreparably damage your brand, business relationships and bottom line.

And patients can ill afford the negative consequences of a medical misstep.

Overcoming Common Medical Device Repair Challenges 

While you may offer an array of repair services in support of the equipment, instruments or software you produce, you may not consider those services to be a core capability — rather, innovation and manufacturing are. Instead, outsourcing repair services to a partner with deep expertise and certifications, a global footprint and advanced end-to-end capabilities can help you reach your goals.

The right partner can help you overcome challenges related to:

  • Quality concerns and product recalls
  • Counterfeiting
  • Regulatory compliance
  • Supply chain disruptions
  • Proximity to customers
  • Fluctuating demand
  • Skilled labor shortage
  • Remote services

How Can You Outsource With Confidence?

Outsourcing your repair services to a partner who covers repair and other end-to-end technology lifecycle services gives you the freedom you need to fuel better business and patient outcomes.

Learn more about consumable versus repairable devices, how to overcome common repair challenges and what to look for in an outsourcing partner.