Customer experience can make or break your brand. Fortunately, no matter your starting point or destination, a services outsourcing partner can tailor the right mix of customer management services to help you reshape your business model and reinvest in growth, transformation and innovation. At Shyft Global Services, we know that managing your customer experience effectively is more critical than ever to retaining revenue, growing your business and keeping customers engaged — all at the same time.
How could a trusted outsourcing partner help you support your existing customer operations and free your team up to focus on the innovation your solutions require?
Enhance Your Sales Scope and Support
A true outsourcing partner makes your goals their own. Expand your customer portfolio and grow your revenue through a seamless customer management solution that supports your sales processes and delivers greater ROI through desired business outcomes.
Optimize and Simplify Processes
Simplified customer management means reduced operational complexity for your team. Tap into a partnership that optimizes and manages outsourced processes to create a standardized approach that’s designed to streamline your operations for the long haul.
Elevate Your Customer Experience
Positive customer engagement is key to preserving your brand reputation and customer loyalty, while increasing customer satisfaction and delivering the best experience. Outsourcing means you can exceed those expectations without constricting your focus on the future.
Inform Decisions With Analytics
The best strategies are informed by insights. Improve your business decision–making process, continually monitor customer success and derive actionable recommendations supported by analytics that help you implement the right solutions.
Customer management solutions are not one-size-fits-all. Rather, the most successful solutions are carefully and collaboratively developed based on your organization’s evolving business needs and goals — and adjusted along the way based on results and data. Keep your brand at the forefront and seize every opportunity for revenue and customer success with an outsourcing partner like Shyft who acts as an extension of your team.
What could shifting to a specialized customer management outsourcing partner mean for your business?
Accelerate your revenue growth through the development, expansion and growth of sales with dedicated channel management services
Expand and scale your business through partner acquisition, enablement and support services — all supported by Shyft’s global infrastructure
Increase focus on business and digital transformation with holistic services designed to support the entire customer lifecycle from onboarding to renewals — ensuring maximum predictability at every stage
Shyft’s team of service experts complements your customer management strategy with custom-built, specialized outsourcing solutions that align to your business needs. By managing and positioning resources efficiently, our goal is to help you expand your pipeline and confidently bring your products to markets around the world, without added complexity.
Grow your revenue and optimize back-office processes through Shyft’s seamless partner management, pipeline generation and sales support. Outsourcing to Shyft empowers your team to strengthen your brand, streamline operational processes and deliver an optimized customer experience. Sales and operations capabilities include:
Outsourcing to Shyft means more consistent engagement across your ecosystem. You can more easily support and encourage product adoption, help customers meet their objectives, elevate your customer relationships, increase confidence in your brand and generate lasting customer loyalty. Customer success capabilities include:
Strengthen your financial services with Shyft’s expertise and support in collections processes, billing and invoicing, audits operations and more — all while balancing your workload, increasing customer trust and reducing risk. Financing capabilities include:
Elevate your engineering services and empower your teams, customers or resellers with next-level technical and professional support by leveraging Shyft’s expertise in technical support missions and sales engineering. Engineering capabilities include:
Collect data, analyze results and obtain actionable insights valuable to your business — all of which enable your teams to make data-driven decisions and implement strategic and efficient solutions with clear visibility into key metrics and data. Business intelligence capabilities include:
Educate and empower your customers, employees and partners on your products to help them diversify their skill sets, increase product adoption, increase proficiency and ultimately get the most value and satisfaction out of your solution. Training capabilities include:
Every customer engagement counts when growing your product mission and expanding your business. With multi-segment capabilities and the ability to scale and expand globally to serve other regions, Shyft enables you to capture every opportunity through lead generation, new opportunity prospecting and business development research. Lead generation capabilities include:
Whether your business taps into one, a few or all of our customer management services, it’s time to make a shift forward and see how outsourcing can advance your goals — it all starts with a conversation.
Connection just one key aspect of customer success. Diving into and following up on insights is just as important for maximizing customer lifetime value. Extreme Networks understood the impact of customer feedback for their onboarding process and cloud subscription renewal process. In order to design a feedback loop that would unlock these insights — while also continuing to balance ongoing business operations — they turned to a customer management outsourcing partner. Explore how working with Shyft’s customer management services team resulted in ROI growth, customer retention and success for both new and potential customers.
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