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Robust Product Lifecycle Support for Medical Devices

Better outcomes for patients, the planet and medical device original equipment manufacturers (OEMs) 

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Rethink Your Medical Device Service Operations 

In a highly regulated industry where human life may depend on the products you bring to market, there is no shortage of challenges. But there is also no shortage of solutions where we can achieve better patient outcomes.  

Entrust your medical device service operations to Shyft Global Services’ highly trained team of engineers and technicians and ISO 13485–certified facilities, which enable medical device–compliant processes through end-to-end service capabilities, including depot repair, global field services as well as parts and inventory management. Our certified technicians can service your technology onsite in hospitals, labs and Veterans Administration locations, and we can also partner closely with you to create unique infrastructures within our facilities that enable a safe testing environment for your products, your IP and our experts. 

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Stay Focused on Life-Changing Innovation 

Technology services are vital to your ability to serve your customers throughout the product lifecycle, but they can distract from the core capabilities that drive your long-term success — innovation and manufacturing. Outsourcing to a partner like Shyft who covers repair, logistics and other end-to-end technology lifecycle services gives you the freedom you need to fuel better business, environmental and patient outcomes. 

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Reduced Operating Costs

Our global network of facilities helps you to save capital instead of investing in resources and company-owned infrastructure

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Optimized Inventory Planning

Reduce costs and optimize inventory planning thanks to a singular global view of components within the logistics process

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Sustainability and ESG Support

Extend product lifecycles with Shyft’s sustainable solutions, including thorough consumable-to-repairable support

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Single Technology Partner

Simplify operations and deliver a seamless experience with all your logistics processes and repair services under one roof

Medical Device Lifecycle Services for OEMs

  • Medical Device Lifecycle Services for OEMs

Depot Repair

Shyft’s high-tech integration labs and equipment testing facilities are compliant with numerous IT industry standards and maintain the high level of strict controls unique to the requirements of healthcare technology manufacturing. Shyft’s depot repair capabilities include: 

  • Component-level repair
  • Root cause analysis
  • Technical engineering
  • Quality testing
  • Logistics management
  • Sustainability support
  • Situational solutions
  • New build manufacturing (e.g., IGT cameras and MR shim kits)
  • Various healthcare modality experience (e.g., IGT, CT/AMI, MR, ultrasound, disease management, respiratory care, monitoring)
  • Unique healthcare device repair, such as:
    • CT scanner server, collimator and patient couch repair and test
    • Custom PCBA assemblies, power supplies and medical compute devices
    • IGT cameras and patient couch geometry modules
    • High precision motors 

Supply Chain Management

Shyft’s supply chain experts and specially designed delivery models optimize and streamline the supply chain for medical device OEMs, reducing overhead costs, scaling as business grows and releasing capital from domestic and global operations to focus on key initiatives. Shyft offers powerful, flexible supply chain solutions that include: 

  • Inventory management
  • Warehousing and distribution
  • Import/export management
  • Financial services
  • Transportation management
  • Pre- and post-sales support
  • E-commerce
  • Pricing and promotions 

Global Field Services 

Powered by an extensive network of highly trained engineers, Shyft’s white-labeled global field services help ensure proper deployment so products are functioning optimally from the get-go. And ongoing maintenance and support from an authorized service provider helps retain product integrity and extends lifetime use. Global field service capabilities include:

  • Deployment
  • Installation and implementation
  • Spare parts management
  • Warranty monitoring and management
  • RMA management
  • Maintenance and support for:
    • All in- and out-of-warranty maintenance
    • End-of-life product support 

Technical Support

Scale your technical coverage with Shyft’s mix of product parts, labor and technical expertise to help keep your customers’ systems up and running at optimal levels. Our team is trained to work with your products and respond quickly to customer support requests.

  • Essential troubleshooting
  • L1–L3 engineering and technical expertise
  • 24x7x365 Global Technical Assistance Center (GTAC)
  • Engineering staff augmentation
  • Case escalation and resolution
  • Pre-sales engineering
  • ECO/FCO management
  • Onsite coordination and day-of support
  • Parts planning, dispatch and asset recovery
  • Recall and end-of-life management

Customer Management

True comprehensive lifecycle management goes beyond making new sales and recruiting new partners. Capture additional revenue and expansion opportunities by leveraging Shyft’s multilingual staff to provide white-label, distributor-neutral customer management solutions that are cost-effective and custom-built.

  • Net-new opportunities identification
  • Relationship management
  • Revenue expansion
  • Upgrades, upsells and cross-sells
  • Renewals management
  • Multilingual support
  • Channel partner programs
  • Education and training
  • Surveys and customer touchpoints
  • In-house Business Intelligence (BI) unit

What Can Outsourcing Do for Your Medical Device Company? 
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Paving the Way for a Better Future With a Sustainability Mindset 

With sustainability being top of mind for patients, consumers, employees, partners, governing bodies and other stakeholders, medical device OEMs are taking a refreshed approach to their environmental, social and governance (ESG) initiatives. By reconsidering and reassessing product design choices, manufacturing and production processes, sourcing partners and what happens at a product’s end of life, you’re setting your company up not only for a stronger competitive edge but also for healthier outcomes — for your bottom line and for the planet.  

Global Sustainability Support for Medical Device OEMs 

Accelerated, purposeful action is crucial to overcoming the fast-growing e-waste crisis. OEMs have long driven incredible advances in technological capabilities that enhance quality of life and fuel the global economy — and now, they’re in a unique position to set the standard for environmental, social and governance ESG initiatives.  

As your partner in global sustainability and a long-time participant in the global technology ecosystem, Shyft is here to help you start or continue from where you currently are on your sustainability journey.  

    • ISO 13485:2016 Medical Devices
    • ISO 9001:2015 Quality Management Systems
    • ISO 14001:2015 Environmental Management Systems
    • Cleanroom operated to ISO 5/Class 100 standards (California) 
    • More than a decade of healthcare manufacturing repair services experience
    • Quality, Environment, Health and Safety (QEHS) system that has been continually developed, maintained and improved for over three decades
    • 5S principles of operational excellence, implementing mature, lean and continuous improvements while applying industry standards to local operations
    • Robust, end-to-end service capabilities delivered by highly trained technicians and engineers 
    • Structured programs and services to align to customer ESG objectives and reporting
    • Product analysis for consumable-to-repairable (C2R) approaches
    • New product design assessments for service and sustainability
    • Secure and environmentally friendly scrap process
    • Responsible sourcing and e-waste reduction 
    • Nimble and flexible service delivery model backed by the strength and scope of TD SYNNEX
    • Experienced partner poised for long-term, mutual success through continuous improvements
    • Redundancy in IT and network infrastructure to ensure critical business continuity when needed
    • Scalable operations for peak seasonality and fluctuations in demand 
    • High-efficiency, time-tested operational models
    • Internally developed, proprietary shop floor control system for managing global logistics and depot repair services operations globally
    • Individually certified global facilities managed with overlapping key process and coordination between locations 
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Keep Products Operating Optimally — for the Long Run 

Shyft provides circular economy support for medical device OEMs by developing and executing service programs and leveraging our vast logistics network to help extend product lifecycles and keep technology in use for as long as possible. These important initiatives are carried out through a combination of our ISO 13485–certified facilities and our supply chain management, global field services, reverse logistics and repair/refurbishment operations. For medical device OEMs, benefits of participating in the circular economy include:  

  • Taking action to protect the environment gives you a powerful story to tell — as long as you follow through on your sustainability commitment. 

  • Increasingly, consumers are actively seeking out eco-friendly brands, and 86% of people prefer to support or work for companies that care about the same issues they do. 

  • The product sale is just the beginning. Participating in the circular economy opens the door to profitable opportunities throughout the product lifecycle. 

  • Prioritizing efficient, effective and reliable repairs builds trust with customers whose patients’ lives literally depend on them. 

  • Professional repairs help keep healthcare provider businesses running smoothly, building loyalty through trusted partnership. 

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Boosting the Circular Economy on Your Consumable-to-Repairable Journey 

For OEMs in nearly any industry, designing products with repair and refurbishment in mind from the outset often yields the opportunity to participate in the circular economy. Customers can’t always afford new medical devices, especially with high-end equipment such as CT/CAT scanners, MRI machines, surgical robots and ultrasound machines.  

Shyft’s end-to-end services and global team of service experts are here to support your consumable-to-repairable (C2R) feasibility assessment and solution implementation journey. Specific strategies and capabilities vary between product types and lifecycles, but in general, our C2R approach includes:  

    • Global, local or regional
    • Whole component replacement vs. PCBA integrated circuit repair
    • Return to vendor and/or repair
    • Scrap disposition definition
    • Preventative maintenance items or refurbishment 
    • New vs. used
    • Original component recovery from defective units  
    • Original vs. qualified vs. open-market sources
    • Existing packaging, new packaging, hybrid .
    • Customer developed
    • OEM developed
    • Shyft developed
    • Jointly developed
    • Determine IP ownership
    • Test coverage needs (varies by manufacturer and technology type) 
    • Cost savings (reuse vs. new)
    • Extended product lifecycles
    • Supports sustainability and ESG goals
    • Fewer environmental impacts
    • Quality improvements 
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Consumable-to-Repairable (C2R) Solutions in Action 

The following products are in repair production with Shyft today, avoiding thousands of units going to recycling/scrap. Following satisfaction with these initial C2R products, this customer sent a few dozen more products to complete a C2R feasibility review with Shyft. 

    • In this first-of-a-kind C2R project, Shyft worked with the customer and their contract manufacturer to design and validate an end-to-end solution suitable for return of the repaired product to service
    • Shyft’s identification of a design flaw during the development process altered the device manufacturing and improved its overall quality
    • Repair capabilities being regionalized at two additional locations 
    • Shyft worked with the customer to design and validate an end-to-end solution suitable for return of the repaired product to service
    • As part of the design, Shyft also developed and validated a unique test fixture to support the testing the unique power connections and I/O of the product 
    • Shyft worked with the customer to design and validate an end-to-end solution suitable for return of the repaired product to service
    • Solution included a hyper-custom charging process 
    • Repair capabilities being regionalized at an additional location 
    • Shyft worked with the customer to design and validate an end-to-end solution suitable for return of the repaired product to service
    • The solution included a mix of repair and replacement of certain components to ensure reliability of the repaired/refurbished system 
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