Effective Break-Fix Maintenance With Global Coverage
Partnering to Improve Services Across the Globe
What happens when a data storage company is growing rapidly and needs a partner to move with them on a global scale? Learn how Shyft Global Services' efficient maintenance services go beyond expectations in supporting technology OEMs and their end customers.
What is Global Coverage?
Global coverage means having the infrastructure, personnel and expertise to deliver consistent, dependable service, maintenance and support for your products to customers anywhere in the world. It ensures your brand promise isn't limited by borders or geography, enabling seamless business growth for both your organization and your customers.
The Challenge and the Solution
A fast-growing US-based IT company needed to offer a competitive four-hour maintenance response time globally. Limited by their previous vendor's next-business-day service, their internal teams couldn't focus on vital growth areas like sales and product innovation.
Shyft became the dependable partner they needed, designing and executing a global solution that met the company’s four-hour SLA. Shyft delivered rapid, expert service through a highly trained, dedicated maintenance team, freeing up the customer’s internal resources for core business acceleration.
Key Takeaways From This Case Study
- Global scalability: Shyft delivered the required four-hour maintenance response SLA, allowing the customer to provide expert service across the globe.
- Focus on core business: The partnership enabled the customer’s resources to focus solely on vital areas like sales and product adoption, accelerating their growth.
- Trust drives expansion: The success of the initial break-fix engagement led the customer to expand the partnership and add more products to Shyft’s support menu.
Download the full case study to explore the benefits in greater detail.
