As essential as they are, however, field services often sit outside the core capabilities of technology OEMs whose core focus is on product innovation. Outsourcing to a trusted partner with the expertise, network and global capabilities to manage services on your behalf can be the right choice for OEMs seeking to balance resources and financial investments.
Four Challenges Shaping the Future of Global Field Services
As OEMs weigh whether to provide their own global field services in house or outsource them to a trusted partner, there are four fundamental challenges that should be considered:
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Talent shortage: While the opportunities are boundless, there simply aren’t enough skilled workers to go around.
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AI adoption: Technology companies designing infrastructure and solutions for AI and high-performance compute (HPC) environments need global field service partners that can adapt at the speed and scale that their customers demand.
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Data security: Data security is top of mind for every company no matter their size or industry, and it’s getting harder to defend.
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Managed services: System security, reliability and efficiency are essential in complex environments where expertise, tools, technologies and certifications must span both legacy and next-generation technologies.
While the challenges of using and servicing rapidly advancing technologies are undeniable, so are the opportunities they create. Ideally, a global field services partner can serve as a one-stop shop for all your and your customers’ product and customer lifecycle service needs.
Download the eBook for a deep dive into solutions to these for challenges as well as what to consider when evaluating global field services partners.
