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Outsourcing Technology Services Blog Articles

Explore technology trends, market research and thought leadership blog articles related to outsourcing product and customer lifecycle management services.

hand-holding-medical-device-stethoscope-tablet-laptop
Repair

What’s the Difference Between Consumable and Repairable Medical Devices?

Medical devices are incredibly varied. The product category includes everything from simple tongue depressors and cotton swabs to precision surgical...

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man-with-glasses-holding-sphere-observing-data
Repair

4 Key Elements of a Well-Rounded Repair Strategy

Most technology products are built to last. But even the most well-designed products may need repairs when a device is damaged, a component is...

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woman-looking-up-tall-buildings-architecture-innovation-scalability
Lifecycle Management

Stay Ahead of Change by Embracing Scalable Technology Services

Business is a balance between practicality and promise — supporting today’s revenue producers while funding new growth opportunities. Continual...

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medical-device-equipment-monitor
Repair

The 6 Rs of Sustainability and the Hippocratic Oath

This article was originally published on MedTech Dive on November 6, 2023. It was republished with their permission. The Hippocratic Oath can serve...

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medical-device-equipment-brain-scan-imaging
Repair

How Can Medical Device OEMs Support the Circular Economy?

This article was originally published on MedTech Dive on September 25, 2023. It was republished with their permission. “First, do no harm” is as...

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team-having-business-meeting-at-computer-discussing-sustainability-strategy
Supply Chain Management

How to Follow Through on Your Company’s Commitment to Sustainability

Technology original equipment manufacturers (OEMs) are in a unique position to set the standard for environmental sustainability. There are...

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Medical device repair challenges
Repair

Top 8 Repair Service Challenges for Medical Devices

Life-changing innovation is the perpetual pulse that invigorates medical device manufacturing. From AI-powered point-of-care ultrasounds and...

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How-to-Solve-4-Partner-Engagement-Challenges-With-Channel-Management-Services
Article

How to Solve 4 Partner Engagement Challenges With Channel Management

As companies grow, they often begin to think about how they can scale to reach more customers. They can do it in-house, building teams of channel...

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Lasting-Customer-Loyalty-Starts-With-Product-Adoption
Article

Lasting Customer Loyalty Starts With Product Adoption

“Buyer’s remorse” may be one of the most fateful phrases in the technology industry. Technology manufacturers strive to simplify complex products and...

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Sales team looking at customer success data on monitor
Article

5 Customer Success Management Tactics for Boosting Revenue

Customer success can be gauged in many different ways. For instance, imagine it's renewal time, and the reviews have been quite positive. Customers...

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How-to-Know-When-Time-to-Outsource-Customer-Management-Services
Article

How to Know When It's Time to Outsource Customer Management Services

With trusted outsourcing partners at the ready for all types of non-core — but nonetheless essential — business functions, companies are taking...

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what-is-the-circular-economy
Repair

What Is the Circular Economy and How Can OEMs Help Close the Loop?

As sustainability takes on greater urgency, original equipment manufacturers (OEMs) are taking a fresh look at what happens after their technology...

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extending-technology-value-through-6-Rs-of-sustainability
Repair

How to Extend Technology Value Through the 6 Rs of Sustainability

As the conversation around sustainability in technology deepens, raw materials, manufacturing processes, global supply chains and next-use thinking...

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e-waste-crisis
Supply Chain Management

The Dark Side of Electronic Devices: What You Need to Know About the E-Waste Crisis

The world is facing a growing e-waste crisis, and its impact on the environment threatens to be devastating. The continual demand for electronic...

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repair-challenges
Repair

Top 4 Challenges for Depot Repair Service Management

Managing your depot repair services can feel like playing a game of Jenga — one wrong move, and your entire process comes crashing down. Companies...

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5-steps-to-minimize-carbon-footprint-with-sustainable-supply-chain
Supply Chain Management

5 Steps to Reduce Your Carbon Footprint With a Sustainable Supply Chain

As the threat of climate change and other global dangers pervades, sustainability is and will continue to be a pressing topic in the IT manufacturing...

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types-of-supply-chains
Supply Chain Management

The 3 Types of Supply Chains for IT OEMs Explained

There are many types of supply chains, but with inventory, transportation and labor often being some of the most significant cost drivers for...

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How-to-Choose-the-Right-Retail-Technology-Service-Partner
Article

How to Find the Right Retail Technology Services Provider | Part Three

Prioritizing Digital Transformation Initiatives Disruptors and other competitors leveraging emerging technologies make the retail market more...

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How-to-Choose-the-Right-Retail-Technology-Service-Partner
Article

How to Find the Right Retail Technology Services Provider | Part Two

Delivering a Consistent, Seamless Retail Experience After weathering years of continuous unexpected and complex changes in both their personal and...

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How-to-Choose-the-Right-Retail-Technology-Service-Partner
Article

How to Find the Right Retail Technology Services Provider | Part One

Understanding the Shift in Consumer Behavior In a dynamic, technologically driven world, companies in every industry are developing and embracing new...

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what-does-a-logistics-manager-do
Supply Chain Management

What Does a Logistics Manager Do?

A logistics manager is an essential member of an organization’s supply chain, managing the flow of products, services and information for inbound and...

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deployment-maintenance-checklist-for-oems
Article

The Ultimate IT Deployment and Maintenance Checklist for OEMs

For original equipment manufacturers (OEMs), IT deployment and maintenance services are critical in sustaining long-term relationships with customers...

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Why-Digital-Transformation-is-Important-in-a-Post-Pandemic-Global-Economy
Lifecycle Management

Why Digital Transformation is Important in a Post-Pandemic Global Economy

The COVID-19 pandemic disrupted the way we all work and interact, revealing the need for original equipment manufacturers (OEMs) to accelerate their...

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blog-best-practices-successful-technology-deployment
Article

5 Best Practices for Successful Technology Deployment

Today’s original equipment manufacturers (OEMs) in the IT space can position themselves for expanded growth opportunities through a technology...

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Outsourcing-Partnerships-Built-for-Success
Supply Chain Management

Outsourcing Partnerships Built for Success

Just as every company is unique, so are its outsourcing needs and services strategy. But one similarity remains the same across organizations seeking...

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integration-services-case-study
Integration

Outsourcing Integration Services to Increase Configuration Flexibility

You’ve built a successful company by providing in-demand solutions to your customers. You assemble some of your key solutions with systems products...

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ethics-in-supply-chain-management
Supply Chain Management

Why Ethics in Supply Chain Management Must Be a Priority

Expectations for ethics in supply chain management are a critical issue for organizations of all sizes and industries, as stakeholders expect...

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Product-Lifecycle-Management-Top-10-Benefits
Lifecycle Management

The Top 10 Benefits of Outsourcing Product Lifecycle Management

Driven by the rising tide of digital transformation, technology companies around the globe are reevaluating their technology service offerings and...

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Outsourcing-deployment-services
Article

Outsourcing Deployment Services to Scale Globally and Enhance Partner Opportunities

Your company focuses on developing outstanding products that deliver immediate value to customers. You’ve dedicated your resources to business growth...

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The-4-Types-of-Digital-Transformation-Explained
Lifecycle Management

The 4 Types of Digital Transformation Explained

Digital transformation has been a buzzword for the past decade, but the motivation to blend digital and physical processes with customer experience...

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Blog-global-transformation-3-key-areas-that-impact-your-logistics-strategy
Supply Chain Management

Global Transformation: 3 Key Areas That Impact Your Logistics Strategy

As technology companies seek to develop new streams of revenue, international expansion presents a rich opportunity to go to market with a broader...

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How-to-Build-a-CMS-Strategy-XaaS
Article

How to Build a Customer Lifecycle Management Strategy for the XaaS Revolution

The genesis of the term “cloud computing” may be somewhat cloudy — (some point to a Compaq business plan from 1996) — but it’s clear that...

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supply chain management industry 4.0
Supply Chain Management

Turn Change Into Opportunity for Your Supply Chain With Industry 4.0

The Industrial Revolution 1.0 began with the age of steam and mechanized production, transforming into 2.0 with the advent of electricity and...

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Sustainable IT Asset Management and Global Repair Services
Repair

Sustainable IT Asset Management and Global Repair Services

It wasn’t long ago that when you heard the word “sustainability,” you may have just thought about separating your plastics and paper. But...

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Modernizing-Your-Logistics-Network-in-the-Move-to-Supply-Chain-4.0
Supply Chain Management

Modernizing Your Logistics Network in the Move to Supply Chain 4.0

Even the most well-designed and modernized logistics networks begin to show signs of aging and require upgrades over time. Changes in customer...

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Building-Fault-Tolerance-into-Your-Global-Supply-Chain
Supply Chain Management

Why Build Fault Tolerance Into Your Global Supply Chain

How COVID-19 Impacted the Global Supply Chain Throughout 2020 and part of 2021, countries worldwide took stringent measures to curb the spread of...

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customer-success-services
Article

Partnering for Customer Success With Scalable Service Solutions

You’ve developed leading-edge software, and your channel is doing a great job selling it to end users. But unless those end users are successfully...

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depot-repair-services
Repair

3 Best Practices for Enhancing Customer Experience With Repair Services

Two words almost every tech industry business leader knows well are “change” and “challenge.” What works today is likely to be changed, replaced,...

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Outsourcing-repair-field-integration-services
Lifecycle Management

The Importance of Outsourcing Service Operations

High-performing technology can only be as good as the service operations supporting it. For example, if customer downtime is a problem with the...

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5-characteristics-to-look-for-in-a-global-field-services-partner
Article

5 Characteristics to Look for in a Global Field Services Partner

Upgrading outdated infrastructure and investing in technology to support remote working are among the biggest drivers of IT spending, as 76 percent...

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Find-a-Reverse-Logistics-Partner
Supply Chain Management

Find a Global Logistics Partner You Can Lean on During Industry Change

The technology industry — more than any other — is constantly evolving, creating disruptions and spurring innovations that require companies to...

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global xaas
Lifecycle Management

Go Global With Everything-as-a-Service (XaaS)

Leverage Strategic Partnerships to Scale Your Services Business and Meet Global Customer Demands While many original equipment manufacturers (OEMs)...

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customer-success
Article

The Impact of Successfully Onboarding Customers

We've all worked with new suppliers or partners throughout our careers to bring innovative technologies, tools, services or processes to our...

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xaas-transformation
Lifecycle Management

Struggling With XaaS Transformation? Start With the C-Suite.

OEM Executive Buy-in Is Key to Keeping up With the Transforming Tech Market The demand for everything-as-a-service (XaaS) is rapidly outpacing the...

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Maximizing-the-Value-of-Technology-Manufacturing
Repair

Maximizing the Value of Technology Manufacturing by Spearheading the Circular Economy Industry Shift

This article was originally published in the Reverse Logistics Association's RL Magazine, Edition 109, July 2020. It was republished with their...

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capturing-direct-to-consumer-market
Supply Chain Management

Strategies for Capturing the Direct-to-Customer Market

This article was originally published in Supply Chain Asia, Aug 12, 2020. After decades of globalization and a migration to just-in-time (JIT) supply...

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what-is-consumption-economics
Lifecycle Management

Are Technology Suppliers Being Consumed by Consumption Economics?

The introduction of consumption economics has turned the technology industry on its head, and both original equipment manufacturers (OEMs) and their...

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xaas-business-model-for-oems
Lifecycle Management

Consumption-Based IT Procurement Models Break Down for OEMs

Everywhere you read, there’s ongoing praise for the everything-as-a-service (XaaS) movement, and for good reason. Customers can procure what they...

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xaas-and-its-affect-on-oems
Lifecycle Management

The IT OEM's Rough Road to XaaS

Surviving Disruptive Transformation Global cloud adoption is a major driver behind the everything-as-a-service (XaaS) movement, and has matured to a...

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Blog-3-Steps-to-Transforming-Your-Supply-Chain-into-a-Powerful-Profit-Engine
Supply Chain Management

3 Steps to Transforming Your Supply Chain Into a Powerful Profit Engine

Nobody wants to face the fact that their business may be in decline. With the explosion of new technologies and services disrupting business —...

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finding-better-partners-IT-channel
Article

Channel Management Strategy: 5 Steps to Finding Better Partners

Building a strategy for your partner channel isn’t just a numbers game. More isn’t always better, and bigger isn’t always the answer; however, better...

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Blog-How-to-Expand-Internationally-Advice-from-11-Top-Global-OEMs
Supply Chain Management

How to Expand Internationally: Advice From 11 Top Global OEMs

For many companies, learning how to expand business internationally is the next logical step for significant growth. If that’s your next focus, too,...

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Team-discussing-future-supply-chain-management-services
Supply Chain Management

The Future of Supply Chain Management | Part Two

This is the second of the two-part series, "The Future of Supply Chain Management in the Digital Age." You can access Part One here.

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Blog-The-Future-of-Supply-Chain-Management-in-the-Digital-Age-Part-One
Supply Chain Management

The Future of Supply Chain Management | Part One

Today, we are literally surrounded by technology. Data permeates each of us, syncing our cars, our phones and our tablets. It even makes our TVs and...

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Team-reviewing-global-supply-chain-management-dashboard
Supply Chain Management

Some Supply Chain Tactics You Shouldn’t Miss as You Consider Global Expansion

Would you travel to a foreign country without a map or without first learning about the local laws and culture? Foreign travel can be rewarding, but...

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